Refund Policy

Last updated: May 16, 2026

We want you to feel confident trying Nagisa. This policy explains when refunds are available and how to request one.

💳 All Nagisa payments are processed by Paddle, who acts as our authorised reseller and Merchant of Record. Charges will appear on your statement as "Paddle" or "Paddle.net". Because Paddle is the Merchant of Record, they share responsibility for refunds alongside us — you may contact either Paddle or Nagisa to request a refund.

✓ First-time subscribers can request a full refund within 14 days of their first payment — no questions asked.

1. First-Time Subscriber Guarantee

If you subscribed to Nagisa for the first time (monthly or annual plan) and the service did not meet your expectations, you may request a full refund within 14 days of your first payment. This guarantee applies once per customer account.

2. How to Request a Refund

You have two options:

Contact us directly — email nathanlarrius25@gmail.com with the email address used at checkout and the date of the charge. We aim to respond within 3 business days.
Contact Paddle directly — as the Merchant of Record, Paddle can also process refunds. Use the support link in your Paddle receipt email or visit Paddle's Buyer Terms for guidance.

Approved refunds are returned to your original payment method and may take 5–10 business days to appear depending on your bank or card provider.

3. Subscription Renewals

If you were charged for a renewal you did not intend, contact us within 48 hours of the charge. We may issue a courtesy refund if the subscription has not been substantially used since renewal.

Cancelling a subscription stops future billing but does not automatically refund previous charges.

4. Annual Plans

Annual subscriptions may be eligible for a pro-rated refund within the first 30 days if the service did not meet your expectations. After 30 days, annual subscriptions are generally non-refundable except where required by applicable law.

5. Managing Your Subscription

You can cancel your subscription at any time via:

The "Manage subscription" button inside the Nagisa app.
The cancellation link in your Paddle receipt or renewal email.
Emailing us at nathanlarrius25@gmail.com.

Cancellations take effect at the end of the current billing period. You retain full access until then.

6. Non-Refundable Situations

Refund requests submitted outside the eligibility windows above.
Accounts found to have violated our Terms of Service.
Partial billing periods remaining after cancellation.
Situations involving abuse, fraud, chargebacks, or repeated refund requests.

7. EU / UK Consumer Rights

If you are located in the EU or UK, you may have a statutory right to withdraw from a digital purchase within 14 days. By starting to use the service immediately after purchase, you acknowledge that digital content delivery begins right away and that your right of withdrawal may be reduced or lost where permitted by applicable law. Our 14-day guarantee is offered alongside and does not limit any statutory rights you may have.

8. Paddle's Role

Because Paddle is the Merchant of Record, they are co-responsible for ensuring buyers receive what they paid for. If we are unable to resolve a refund request to your satisfaction, you may escalate directly to Paddle. Their buyer support and terms are available at paddle.com/legal/checkout-buyer-terms.

9. Contact

For any refund or billing questions: nathanlarrius25@gmail.com

We are a small independent team and genuinely want every customer to have a good experience with Nagisa. If something feels wrong, please reach out — we will do our best to make it right.