How do I cancel my Nagisa subscription?

Cancel anytime via the Manage subscription button in the app, the link in your Paddle receipt email, or by emailing nagisa.support@gmail.com. Cancellation takes effect at the end of your current billing period.

How long do Nagisa refunds take?

Approved refunds are returned to your original payment method within 5–10 business days.

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Refund Policy

Q: Can I get a refund on my Nagisa subscription?

Yes. First-time subscribers can request a full refund within 14 days of their first payment, no questions asked.

Last updated: June 19, 2026

We want you to feel confident trying Nagisa. This policy explains when refunds are available, how to cancel, and what to expect with billing.

All Nagisa payments are processed by Paddle, our authorised reseller and Merchant of Record. Charges appear as "Paddle" or "Paddle.net" on your statement. You may contact either Nagisa or Paddle to request a refund.

First-time subscribers can request a full refund within 14 days of their first payment — no questions asked.

1. Refund Eligibility

First-time subscriber guarantee: If you subscribed to Nagisa for the first time and the service did not meet your expectations, request a full refund within 14 days of your first payment. This applies once per customer account, on monthly or annual plans.

Renewal charges: If you were charged for a renewal you did not intend, contact us within 48 hours of the charge. We may issue a courtesy refund if the subscription has not been substantially used since renewal.

Annual plans: Annual subscriptions may be eligible for a pro-rated refund within the first 30 days. After 30 days, annual plans are generally non-refundable except where required by law.

2. How to Request a Refund

Email us — nagisa.support@gmail.com with the email used at checkout and the charge date. We aim to respond within 1–2 business days.
Contact Paddle — use the support link in your Paddle receipt or visit paddle.net.

Approved refunds return to your original payment method within 5–10 business days.

3. Cancellation Process

You can cancel your subscription at any time. Cancellation stops future billing but does not automatically refund previous charges.

The "Manage subscription" button inside the Nagisa app (opens the Paddle Customer Portal).
The cancellation link in your Paddle receipt or renewal email.
Email nagisa.support@gmail.com and we will cancel on your behalf.

Cancellations take effect at the end of your current billing period. You retain full access until then.

4. Billing Expectations

Subscriptions renew automatically at the end of each billing period unless cancelled. Paddle sends renewal reminders where required by law. If a renewal payment fails, Paddle may retry; if payment cannot be collected, your subscription may be suspended.

Updating your payment method: use the Manage subscription button in the app or visit paddle.net.

5. Non-Refundable Situations

Requests outside the eligibility windows above.
Accounts that violated our Terms of Service.
Remaining time on a billing period after voluntary cancellation.
Abuse, fraud, chargebacks, or repeated refund requests.

6. EU / UK Consumer Rights

EU and UK consumers may have a statutory 14-day right of withdrawal. By using the service immediately after purchase, digital delivery begins right away and your withdrawal right may be reduced where permitted by law. Our 14-day guarantee is offered alongside — not instead of — any statutory rights.

7. Contact

Refund or billing questions: nagisa.support@gmail.com · Contact page

We are a small independent team and genuinely want every customer to have a peaceful experience with Nagisa. If something feels wrong, please reach out — we will do our best to make it right.